899sport Platform Privacy Notice

This page describes what data we collect when you use 899sport and how we keep that information protected. Our privacy practices apply across all services—football sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We collect personal information only for legitimate operational purposes: account verification, payment processing, fraud prevention, and compliance with applicable law.

We at 899sport respect your privacy and do not sell your data to third parties for marketing or other purposes. Your information stays within our business operations and is disclosed only to payment processors, compliance partners, and legal authorities where required by law. This notice outlines your rights regarding your data and how to contact us if you have privacy concerns.

Our services are available only where local law permits. Data protection laws vary by jurisdiction; we comply with applicable regulations in each region where we operate. If you are located in a jurisdiction with specific privacy protections, those protections apply to your data when you use 899sport.

What Data We Collect on 899sport

We collect several categories of information when you register and use our platform. Account data includes your legal name, date of birth, email address, phone number, and residential address. We require this information to verify your identity (KYC compliance) and comply with anti-money-laundering regulations.

Payment information includes details about your deposits and withdrawals—the payment method you selected, transaction amounts, and timestamps. We do not store full payment credentials (complete card numbers or bank account details) on our servers; payment processors (the entities behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers) handle sensitive payment data according to their own security standards.

KYC verification data: We collect government-issued ID images and proof-of-address documents during account verification. These documents are stored securely and used only for identity confirmation and compliance purposes.

Usage data includes login times, games or markets you access, and general activity patterns. We collect this information to improve our platform, detect fraud, and understand user engagement. We do not use this data to profile you for marketing purposes; it serves operational and security functions only.

Device and Technical Information

We collect information about the devices and browsers you use to access 899sport—your device type, operating system version, browser type, and IP address. This information helps us troubleshoot technical issues, prevent fraud, and ensure our platform functions smoothly across different devices and locations in Jakarta, Surabaya, Bandung, Medan, and elsewhere.

Account registration data (name, date of birth, email, phone, address)
Identity verification documents (government ID, proof of address)
Payment transaction history (amounts, methods, timestamps)
Sportsbook and gaming activity (markets accessed, games played, engagement patterns)
Device and browser information (device type, OS, IP address, browser fingerprinting)
Communication records (support tickets, email exchanges)

How We Use Your Data and Who We Share It With

We use your data primarily for account management, payment processing, fraud detection, and compliance. When you request a withdrawal, we share your verified identity and banking details with the relevant payment processor (BCA, e-wallet, mobile banking, local payment for bank transfers; online payment, e-wallet, mobile banking for mobile wallets) to execute the transaction. These processors apply their own privacy policies to the data we share.

We may disclose information to government authorities or law enforcement if required by law, court order, or legitimate regulatory inquiry. We do not proactively report user activity to authorities; we respond to formal legal requests only. If we detect fraud or money-laundering patterns, we may file reports as required by anti-money-laundering legislation in supported jurisdictions.

We do not sell or market your data

Your personal information is not shared with marketing firms, data brokers, or third-party advertisers. We use your data only for 899sport operations and legal compliance.

Data Retention and Deletion

We retain your account information for as long as your account exists. If you close your account, we retain certain data (transaction records, identity verification documents) for periods mandated by financial regulations—typically three to seven years depending on jurisdiction. This retention protects both you and 899sport from disputes and enables us to comply with audit requirements.

You may request deletion of non-critical data (such as phone number or secondary contact details) at any time through our support channels. However, we cannot delete transaction history or identity verification documents while they are legally required. Once statutory retention periods expire, we delete or anonymise such data unless you request earlier deletion and legal requirements permit it.

Cookies and Tracking Technologies

Our 899sport platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse user behaviour for platform improvement. Essential cookies (those required for the platform to function) are set without explicit consent. Analytical cookies that track usage patterns may require your consent depending on your jurisdiction. We do not use cookies for targeted advertising.

Your browser allows you to control cookies through settings. Disabling cookies may limit 899sport functionality—you may be logged out more frequently or lose your preferred settings. We recommend allowing essential cookies to maintain a seamless experience on our platform.

International Data Transfers

Our servers may be located outside your country. When you use 899sport from Jakarta, Surabaya, Bandung, or Medan, your data may be transmitted to and processed in other jurisdictions. By using our platform, you consent to this transfer. We apply standard security measures (encryption, access controls) to protect your data during international transfers. We do not transfer data to jurisdictions with weaker privacy protections unless legally necessary or unless you explicitly consent.

Your Rights Regarding Your Data

You have the right to access, correct, and delete your personal data subject to legal limitations. You may request a copy of all data we hold about you; we provide this within twenty business days. You may request corrections to inaccurate data. You may request deletion of non-critical data, though legal and regulatory obligations may prevent full deletion of transaction records and identity documents.

To exercise these rights, contact our support team through our FAQ pageInclude clear details about your request and your 899sport account identifier. We respond to data-access requests within timeframes specified by applicable privacy law in your jurisdiction. If you believe we have violated your privacy rights, you may file a complaint with the relevant data-protection authority in your location.

Legal

Legal and Jurisdiction Information

Service availability

We at 899sport offer our services only where local law permits. Our platform operates in compliance with applicable gaming and data protection regulations in supported jurisdictions. We do not designate specific territories as legal or illegal; rather, we respect the legal frameworks of each region and restrict service access where online gaming or wagering is prohibited by statute. Users in all locations are responsible for verifying whether accessing online gaming platforms such as 899sport is permissible under their local laws before creating an account. Our terms of service contain jurisdiction-specific acknowledgments recognising this responsibility. We maintain the right to restrict or terminate service access if we determine that a user's jurisdiction does not permit access to our services. Service availability may change as regulatory environments evolve; we notify users of material changes to service scope through our website and email channels. For users in jurisdictions where online gaming is prohibited, we recommend not attempting to access 899sport, as doing so may violate local law. We apply access restrictions consistently and without discrimination based on user demographics or nationality. Our commitment is to operate transparently within the legal boundaries of each jurisdiction where we provide services.

Account eligibility

Eligibility to open and maintain an 899sport account requires that users meet age and other requirements defined by the laws of their jurisdiction and our platform standards. We do not impose a single global age threshold; instead, we apply the applicable age of majority as defined in each user's jurisdiction. During account registration and verification, users confirm that they meet all eligibility criteria under applicable law. Our KYC verification process includes identity confirmation through government-issued photo identification and proof of residential address. These documents allow us to confirm that account holders satisfy eligibility requirements under their jurisdiction's laws. Users who do not meet the age of majority or other eligibility criteria in their jurisdiction are not permitted to access 899sport. We do not knowingly provide service to ineligible users; if we identify that an account holder does not meet eligibility criteria, we may restrict, suspend, or permanently close that account without refund. Eligibility verification is completed once during account setup; users are solely responsible for confirming their own eligibility before accessing our services. We do not provide eligibility counselling or legal advice regarding age-of-majority definitions or other eligibility questions; users should consult local law or licensed legal professionals if uncertain about their status. Account eligibility may be re-verified at any time if we have cause to question compliance with our requirements.

Local-law responsibility

Users accessing 899sport are solely responsible for verifying that their access and use comply with the laws of their own jurisdiction. We provide our services across multiple jurisdictions; each jurisdiction may have different legal frameworks governing online gaming, wagering, data protection, and financial transactions. It is the user's obligation to understand and comply with these laws before creating an account and using our platform. We at 899sport do not provide legal advice, and we do not guarantee that our services are legal in all locations where users may attempt to access them. Users who are uncertain about the legality of accessing online gaming platforms in their jurisdiction should consult licensed legal professionals before proceeding. Continuing to use 899sport after account creation constitutes confirmation that the user has independently verified compliance with their jurisdiction's applicable laws and regulations. We do not accept liability for users who access our platform in violation of their local legal framework. If a user's jurisdiction changes its legal framework governing online gaming or wagering, the user is responsible for re-verifying their compliance status and informing us of any changes to their eligibility. We may suspend or terminate accounts if we determine that a user's jurisdiction no longer permits service access under updated laws. Users residing in jurisdictions where online gaming or wagering is illegal are advised not to use 899sport and should seek alternative forms of entertainment that comply with their local legal requirements.

Data and privacy scope

We at 899sport collect user data for specific, defined purposes: account verification (Know-Your-Customer compliance), payment processing, fraud prevention, and compliance with applicable regulations. Our full Privacy Policy details all data collection, storage, and usage practices. Data collected during account verification includes government-issued photo identification (containing name, date of birth, and photograph), proof of residential address (utility bill, official correspondence, or similar document), and contact information (email address and phone number). Payment data is processed through encrypted channels and is not stored in full on our servers; payment processors (the entities behind DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and direct bank partners BCA, Mandiri, BRI, BNI) handle sensitive payment credentials according to their own security and privacy standards. Usage data collected includes login times, features or markets accessed, games engaged with, and general engagement patterns on our platform. We collect this information for security purposes (fraud detection), service improvement, and understanding user interactions with our platform. We do not sell user data to third parties for marketing, advertising, or other commercial purposes unrelated to our operations. Data is retained for the duration of your 899sport account plus a period defined in our privacy policy for legal and compliance purposes. Users have the right to request access to their personal data held by 899sport; such requests are processed within timeframes specified in our privacy policy and applicable law. Data deletion requests are evaluated under applicable legal requirements; some data (transaction records, identity documents) may be retained longer for legal compliance, fraud investigation, or regulatory audit purposes.

Contact for legal inquiries

Users with legal questions, compliance inquiries, data-access requests, or service complaints may contact 899sport through multiple channels. Our primary contact method is email; legal and compliance inquiries receive responses within five to ten business days, depending on inquiry complexity. General support inquiries are directed through our FAQ pagewhich provides contact information and expected response times for different inquiry types. We maintain a formal complaints and escalation process detailed in our Terms and Conditionsusers may escalate unresolved complaints through this process for final determination by our compliance team. For jurisdiction-specific legal questions or interpretations of local law, we recommend that users consult legal professionals licensed in their jurisdiction rather than relying on 899sport responses, as we do not provide legal advice and do not guarantee that our responses constitute authoritative interpretation of any jurisdiction's laws. If a user has experienced a service failure, data breach, account compromise, or other material incident on 899sport, they should report this through our support channels immediately; we respond to security incidents and service failures with priority handling and investigation. Response times to inquiries vary based on complexity and jurisdiction; we undertake to respond to all legitimate inquiries within reasonable timeframes as defined in our terms of service. Users should retain copies of all communications with 899sport for their own records and reference.